Delivery and Return

How long will it take for me to receive your product at home?
We usually take 1 to 2 days to process your order, then 5 to 7 days to deliver it directly to your home.

Do you ship all over the world?
Yes, absolutely. We deliver all over the world.

Where do you ship your products from?
Our offices are located in France.

Do you provide follow-up information?

Once your order is shipped, your order's tracking number will be displayed in the follow my order 

Some items are missing from my order, what's going on?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I got a damaged item. What can I do about it?
We are sorry to hear that. Just send us an image of the damaged item at the following email address: contact@franleema.com and we'll send you a similar replacement item as soon as possible.

Where are you?
We are located in Paris, France.

I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes shipping may take longer than expected due to customs clearance. However, you can follow your order and see where it is at any time. If you think you need help tracking your package or would like to find out more about it, please email us at: contact@franleema.com.

Do you have a refund policy?
We do our best to solve the problems our customers encounter when ordering online. If you still want to be refunded, we can of course cancel the payment, but only if the appeal is filed within 30 days of the date of your order.
(Not applicable on discounted items).