Upon receipt of your payment, we will prepare your order the same day or the next business day at the latest. Orders placed on weekends are prepared on Monday. The delivery time is calculated in real function « business day » and does not include weekend delivery is estimated by the carrier.
Packages are shipped by Colissimo, Chronopost or DHL according to your choice. You can collect the tracking number of your order by logging into your account.
Occasionally, we may be out of stock on particular items. In this case, the product is marked as running out of stock and an indication of the approximate time of replenishment will be displayed. If you ordered and that unfortunately one or more products were out of stock (due to a timing problem with the stock of our website), you will be notified by email. Your product will be shipped and you will be notified as soon as it is available again.
Replenishment usually takes 1-2 weeks.
Do not hesitate to contact us in case of problems with your order by giving us the order number.
The tracking number for your order will be available as soon as the order is marked as Shipped, by connecting to your account